Customer Care

CCG Homes is committed to providing you with the highest standard of customer service so that we can give you confidence and peace of mind when you are settling into your new home.

Alongside our Sales Team, who will help you at every stage of the buying process, we have CCG Homes Customer Care. Working with the development’s Site Team, Customer Care is on hand to support you once you are settled into your new home by coordinating any remedial repairs to property snagging/ defects during your 2-year warranty period.

Customer Care’s approach to snagging/ defects will be explained to you by our Sales Team at the point of handover with all relevant contact information provided in your property Handover Manual. Thereafter, Customer Care is available to undertake any recorded action as well as being available 24/7 for emergency call-outs.

Should any purchaser wish to record any complaints associated with CCG Homes Customer Care, we would direct you to the Complaints Form provided.