Alongside our Sales Team, who will help you at every stage of the buying process, CCG Homes has our dedicated Customer Care team who will support you once you are settled into your new home.
Working with the development’s Site Team, Customer Care is on hand to support you by coordinating any remedial repairs to property snagging/ defects during your 2-year warranty period.
Customer Care’s approach to snagging/ defects will be explained to you by our Sales Team at the point of handover with all relevant contact information provided in your property Handover Manual. Thereafter, Customer Care is available to undertake any recorded action as well as being available 24/7 for emergency call-outs.
CCG Homes Customer Care
1 Cambuslang Road, Cambuslang Investment Park
Glasgow G32 8NB
P: 0141 643 3744
Should any purchaser wish to register a complaint, you can do so via the undernoted, digital form. CCG Homes’ senior management will acknowledge your complaint no later than 5 working days after receiving the first correspondence. The complaint is then escalated to CCG Homes’ managing director followed by a written response with a pathway to resolution within 10 working days.
Should the complaint be associated with the workmanship of the property purchased before December 31st 2023, the home buyer, as outlined in the Consumer Code for Home Builders Fourth Edition (see page 9), must give CCG Homes adequate time to investigate and make things right. CCG Homes would aim to resolve the matter thereafter within 30 days or, with an explanation as to why, a period no later than 56 days.
Should the complaint be associated with the workmanship of the property purchased after 1st January 2024, purchasers are referred to the Consumer Code for Home Builders Fifth Edition.
Other Codes of Practice may be in place depending on the specific development. Please refer to the CCG Homes Consumer Codes page for more details.