CCG Homes Coronavirus Safeguards

To all of our existing and new customers,

CCG Homes extend our best wishes to all of you during this time. As our lives and economy take their first steps toward recovery, we are delighted to return to the Scottish property market as a result of the Scottish Government’s Construction Re-Start Model (30th April 2020) and the gradual transition from imposed Lockdown restrictions. This includes the re-commencement of construction at our flagship development, Riverford Gardens, as well as our forthcoming Western Terrace development which is set to launch in 2021.

CCG Homes has worked diligently across our business to ensure the safety of our staff and purchasers with suppressive measures installed in order to manage the transmission of COVID-19.

Following the latest announcement by the Scottish Government (17/11/2020), we would ask all prospective and current purchasers to read the current moving home guidance. Rest assured, the CCG Homes Sales Team will be with you every step of the way during these difficult times.

The following outline provides a summary of our measures and procedures at Riverford Gardens:

 

Show Home Viewings
The Riverford Gardens Marketing Suite and Show Home viewings are scheduled by appointment only. To make a booking, please contact the CCG Homes Sales Team via or by calling 0141 643 3727.

The CCG Homes Sales Team will designate a 1-hour time slot on your preferential day between the hours of 10.00 am and 5.00 pm, Monday to Sunday.

One household of up to two people over the age of 18 is permitted to attend the development at any one time. To minimise the risk of congestion and contact, regrettably, we must advise that children cannot be accommodated during the viewing.

Upon arrival, a single parking space will be provided and customers will be welcomed by a member of the CCG Homes Sales Team who will employ social distancing for the entirety of your visit. As a result of enhanced hygiene measures, customers will be asked to sanitise their hands on arrival with stations positioned throughout our Marketing Suite and Show Homes.

Customers are asked to wear protective masks when inside our marketing suite, show homes or any internal operating space.

The Marketing Suite and Show Homes are cleaned after every customer viewing.

 

Home Purchasing
We would encourage our customers to visit us at Riverford Gardens, however, for those who cannot, CCG Homes is able to take reservations remotely and we now have video conferencing capability should you wish to raise any questions.

For those who have purchased their new home, customer choices [kitchens] can now be made via the brand new Moore’s Kitchen Digital Configurator. The application can also be utilised remotely and our Sales Team can provide more information on this feature upon request.

CCG Homes will continue to be fully engaged with solicitors to ensure that the sales process is performed as efficiently as possible. Any purchasers using Help to Buy (Scotland) can also be assured of its use as the Scottish Government has extended the scheme until March 2022 with the First Home Fund is also available to first-time buyers.

 

Handovers and Aftercare
As a result of the new COVID-19 guidance, our current response to the handover process is subject to daily change. The CCG Homes Sales Team will aim to allow pre-inspections with a two-hour maximum duration provided for up to two members of a household (children are prohibited from the inspection process). Should there be any changes to this process, purchasers will be contacted in advance.

All protocols associated with aftercare, delivered by the CCG Homes Customer Care Team and our Contracts staff, will be explained by the sales team during the handover process.

 

CCG Homes wish to thank our customers for your continued patience and support. We will endeavour to provide the very highest standards of service in the delivery of your home and remember, for CCG Homes quality is not a customer extra.