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The code aims to ensure that new homebuyers are treated fairly, provided reliable information about their purchase, know the expected service levels, and understand how to access the dispute resolution scheme.
Please note that the Fourth Edition of the Consumer Code is relevant to all properties reserved up to the 31st of December 2023.
For any properties reserved from the 1st of January 2024, the Fifth Edition should be used as the purchaser’s reference.
The Consumer Code for Home Builders is relevant to all purchasers of the CCG Homes developments known as Riverford Gardens, Western Terrace and Calderwood Lodge.
Should any purchaser wish to register a complaint, you can do so via the undernoted, digital form. CCG Homes’ senior management will acknowledge your complaint no later than 5 working days after receiving the first correspondence. The complaint is then escalated to CCG Homes’ managing director followed by a written response with a pathway to resolution within a maximum period of 10 working days.
Should the complaint be associated with the workmanship of the property, the home buyer, as outlined in the Consumer Code Fourth Edition (see page 9), must give CCG Homes adequate time to investigate and make things right. CCG Homes would aim to resolve the matter thereafter within 30 days or, with an explanation as to why, a period no later than 56 days.
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